We're here to help. Whether you have a question about an order, a product, or anything else, here's how to reach the Terriva Vault team.
Email:support@terrivavault.com

Address: 605 W Main St, Durham, North Carolina 27701, United States

Our team responds to all inquiries within 24-48 business hours. For faster service, please include your order number (if applicable) in your message.

Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (ET), excluding U.S. federal holidays. Messages received outside these hours will be answered on the next business day.

What to Include in Your Message

• Your order number (found in your confirmation email)
• The email address used to place your order
• A brief description of your question or issue, and photos if relevant (e.g., for damaged or defective items)

Common Requests

• Order status & tracking — see the tracking link in your shipping confirmation email or contact support
• Returns & refunds — see our Return & Refund Policy for eligibility and instructions
• Shipping questions — see our Shipping Policy for rates and delivery estimates