Privacy Policy

Terriva Vault — terrivavault.com

This Privacy Policy explains how Terriva Vault ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit or make a purchase from terrivavault.com (the "Site"). By using the Site, you agree to the practices described in this policy.

1. Information We Collect

a. Information You Provide

• Contact details: name, email address, phone number, shipping and billing address
• Order information: items purchased, order history, gift messages
• Payment information: processed securely by our third-party payment processors (see Section 5); we do not store full payment card numbers on our servers
• Communications: messages you send to our support team, reviews, or survey responses

b. Information Collected Automatically

• Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the Site
• Cookies and similar technologies: used to remember preferences, keep items in your cart, and understand how visitors use the Site (see Section 3)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and customer support
• Communicate with you about your order, account, and support requests
• Send marketing communications, promotions, and product updates, where you have opted in (you may unsubscribe at any time)
• Improve our Site, products, and customer experience
• Detect, prevent, and address fraud, security issues, or technical problems
• Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies (such as pixels and local storage) to operate the Site, remember your cart and preferences, and understand aggregate traffic patterns. We may also use analytics and advertising cookies (e.g., for retargeting on social media or search platforms) to show you relevant ads. You can control cookies through your browser settings; disabling cookies may affect certain Site features, such as cart functionality.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share information with:

• Service providers who help us operate our business, including payment processors, shipping and fulfillment carriers, email/marketing platforms, and website hosting or analytics providers, each of whom is authorized to use your information only as needed to provide services to us
• Legal and safety authorities, where required to comply with the law, enforce our Terms of Service, or protect the rights, property, or safety of Terriva Vault, our customers, or others
• Business transfers, in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality protections

5. Payment Security

Payments are processed through PCI-DSS compliant third-party payment processors. Terriva Vault does not store your full credit card number, CVV, or other sensitive payment credentials on our servers. See our Payment & Security Policy for more detail.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, tax, and accounting requirements, resolve disputes, and enforce our agreements.

7. Your Rights & Choices

Depending on where you live, you may have rights regarding your personal information, which may include the right to access, correct, delete, or receive a copy of your data, and the right to opt out of certain marketing communications or data sharing. This includes rights available to California residents under the California Consumer Privacy Act (CCPA) and to residents of the European Economic Area/UK under the General Data Protection Regulation (GDPR), where applicable. To exercise any of these rights, contact us at support@terrivavault.com. You can unsubscribe from marketing emails at any time using the "unsubscribe" link in any email we send.

8. Children's Privacy

The Site is not directed to children under 13 (or the applicable age of digital consent in your jurisdiction), and we do not knowingly collect personal information from children. If we learn we have inadvertently collected such information, we will delete it promptly.

9. International Visitors

Terriva Vault is based in the United States. If you are accessing the Site from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate, which may have different data protection laws than your country of residence.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Effective Date" above. We encourage you to review this policy periodically.

12. Contact Us

Questions about this Privacy Policy or your personal information can be sent to support@terrivavault.com or by mail to 605 W Main St, Durham, North Carolina 27701, United States.